1. Introduction

This Privacy Policy explains how Immigrow Migration Services Pty Ltd collects, uses, stores, and discloses your personal information when you access our website or engage our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website or services, you agree to the terms of this Privacy Policy.
 

2. What is Personal Information

“Personal information” means any information that can identify an individual, whether directly or indirectly.

This may include your name, contact details, identification documents, visa history, and any other information relevant to your migration matter.

3. Information We Collect

We may collect personal information that you provide directly to us, including when you:

• Submit enquiry or contact forms

• Book consultations or use our services

• Complete application or assessment forms

• Communicate with us by email, phone, or online platforms

• Provide feedback or additional documentation
   

This information may include:

• Full name

• Email address

• Phone number

• Address

• Passport or visa details

• Employment and education history

• Any other information relevant to your immigration matter

We may also collect non-personal information such as website usage data and device information.
 

4. How We Collect Information

We collect personal information through several channels, including:

• Direct interaction with you (online, phone, or in person)

• Our website forms and booking systems

• Email and other communication channels

• Third parties where necessary to provide our services

Where information is obtained from third parties, we ensure it is handled in accordance with this Privacy Policy.
 

5. Use of Personal Information

We use your personal information to:

• Provide migration and visa-related services

• Respond to enquiries and manage consultations

• Prepare and lodge visa applications

• Communicate important updates and service information

• Improve our services and client experience

• Comply with legal and regulatory obligations

We may contact you via email, phone, or other communication methods.
 

6. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary for the delivery of our services, including to:

• Employees and contractors assisting with your matter

• Professional advisers such as accountants or legal consultants

• Government departments and immigration authorities

• Third-party service providers involved in service delivery

We may also disclose information where required or authorised by law, or in response to valid requests by public authorities, such as a court or a government agency.

In the event of a business sale, restructure, or transfer, your information may be transferred as part of business assets, subject to confidentiality protections.
 

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
 

8. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. Requests can be made in writing, and we may require verification of identity before providing access. In some cases, we may refuse access where permitted by law under the Privacy Act 1988.
 

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements

After this period, information is securely deleted or de-identified where appropriate.
 

10. Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may collect information such as:

• Browser type

• Pages visited

• Time spent on the website

• Device and usage data

You can disable cookies through your browser settings, although some website features may not function properly.
 

11. Third-Party Links

Our website may contain links to external websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review it periodically.
 

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us:

Immigrow Migration Services Pty Ltd
Email: info@immigrow.au